Frequently Asked Questions

How long will my order take?

All of our prints are made to order. Prints are despatched within 2 working days. Personalised items take up to 3 working days to create, and all orders are dispatched within 2 working days of completion. Please allow additional time for delivery once dispatched.

How do I personalise my order?

Please choose your preferred size and add to your basket & purchase. Then simply email me your order reference and the letter / name, and colour combination you would like. We can always discuss colours together and then I will then take care of the rest!

What are your prints made on?

All of our prints are produced on premium matt, heavyweight 270gsm paper, giving a beautiful, high-quality finish that looks stunning on any wall.

Are your prints framed?

Our prints are unframed, so you can choose a frame that perfectly suits your home and style.

Can I return my order?

We accept returns on standard (non-personalised) prints. However, as personalised items are made especially for you, we are unable to accept returns or exchanges on these unless they arrive damaged or faulty. If there is an issue with your order, please get in touch and we'll do our best to help.

My order has arrived damaged — what do I do?

We're sorry to hear that! Please contact us as soon as possible with a photo of the damage and your order number, and we'll arrange a replacement or refund for you.

Do you offer gift wrapping or gift messages?

Please get in touch if you'd like to discuss gift options — we'd love to help make your gift extra special.

How can I contact you?

You can reach us via our contact page or through Instagram @juju_and_mini. or email, jujuandmini@outlook.com. We aim to respond to all enquiries within 1-2 working days.